Ascendio
Support
Connectivity
Do I need a user name and password?
Yes! You cannot login to the FTP system without an individual, unique user name and password.
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What Internet browsers will work with a Web-based FTP site?
Internet Explorer is the ONLY Internet browser that is compatible with Web-based FTP. Firefox, Safari, Opera, Netscape will not open ANY Web-based FTP site.
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How come Internet Explorer 6 works with FTP, but Internet Explorer 7 doesn't?
In the move to IE7, one of the biggest application losses was simple FTP site.
Here's a shortcut for getting an FTP directory listing within IE7:
- Open Internet Explorer 7
- In the address bar, type the following command: ftp://username:password@domain
- IE 7 will display a list of files and folders from the FTP domain
- To quickly save a file locally, right-click the file and select "Save Target As..."
- To manage the remote and locals files more completely, click the 'Page' menu button on the right-hand side of the IE 7 browser window and select the option, "Open FTP Site in Windows Explorer"
- You can now drag-n-drop the files from remote FTP server to local file system easily
Microsoft's Internet Explorer 7 has some great enhancements over IE 6; however, with these enhancements comes a loss of some basic and useful functionality. I don't expect Microsoft to rest too long before they update IE 7 with an easier way to FTP. For now, though, you have a hack. Enjoy.
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Can I use an Mac to access the Web-based FTP site?
No! Unfortunately, while Macs offer a world of other slick bells and whistles, they do not offer an Internet browser that is compatible with Web-based FTP sites.
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What do I do if my Internet browser will not run Web-based FTP or if I have an Apple computer?
You must download an FTP program. Review the recommended FTP clients listed on the right.
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I am using a NEW version of Internet Explorer. Is there an extra step most people must do to access a Web-based FTP site?
Yes. You will most likely need to click the “Page” button in your browser’s tool bar. The Page button can be found on the top, right-hand toolbar between the printer and tools icons. 
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Why is Web-based FTP not compatible with all computers?
Web-based FTP sites are quickly becoming obsolete. They are not a safe and secure form of transferring data. In fact, most Internet browsers have blocked ALL Web-based FTP sites for this reason. Installing and running FTP from a desktop application is the secure standard.
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I am having trouble installing an FTP program. Who do I contact?
Contact the help desk of the FTP software you are using. While we are helpful here at Ascendio, we can't be responsible for trouble-shooting software issues.
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Operation
Why is the area just empty white space when I login?
When you login, the site takes you directly into your folder. You don’t see a folder name because you are already inside of it. There is no need to create an additional folder.
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Why don’t I have a folder visible when I login?
When you login, the site takes you directly into your folder. You don’t see a folder name because you are already inside of it. There is no need to create an additional folder.
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How do I save files?
To save files, simply drag and drop them into the white space. A screen will appear showing the status of your file transfer.
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What types of files can I transfer?
You may transfer any file over the FTP site, including those with the following extensions: PDF, JPG, DOC, TXT, AI, PSD, INDD, EPS, TIF and TIFF.
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My Internet browser will not allow me to drag and drop files in Web-based FTP. Who do I contact?
This is due to your Internet browser’s settings. Please refer to the connectivity section. If you choose to continue trouble-shooting the issue, please contact the help desk for your computer software.
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I am having trouble running an FTP program. Who do I contact?
Contact the help desk of the FTP software you are using.
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General Information
What does FTP mean?
FTP stands for File Transfer Protocol.
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Why do I need to use an FTP site?
FTP is necessary when you are trying to send large files to another person. Many e-mail programs cannot handle large files such as images, ads or magazine stories. When you need to get these types of files quickly, FTP is the best way to do so.
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How do I obtain a user name and password?
To get a unique, individual user name and password, please contact us. You must have an active contract on file to obtain these permissions.
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What is the direct address for my FTP site?
The address typically follows this convention:
http://ftp.YourDomainName.com
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Links